Below is some useful information and tips to help you prepare for your appointment with us.
As a specialist-led referral service, we will contact you when we are able to offer you an appointment with us. You will be provided with the date, time and location of your appointment and who this will be with.
Do I need to pay for my appointment?
As we provide NHS dental services, NHS dental charges apply. Depending on your age and personal circumstances, you may be exempt from paying this. For more details please visit:
What do I need to bring with me to my appointment?
We will need to know the patient’s medical history and details of any medication they are currently taking. It is also useful for us to know if the patient is under a Consultant for any health issues. If the patient has a DNAR (do not attempt resuscitation) or TEP (treatment escalation plan) arrangement or has someone who is their Lasting Power of Attorney (LPA) please bring this paperwork to the appointment.
Can someone come to my appointment with me?
If the patient is a child, an adult who has parental responsibility must attend appointments with them. A carer / escort can generally attend with a patient to their appointment.
Can I eat and drink before or after dental treatment?
Before appointments there is no restriction to eating or drinking – unless we have told you differently in our appointment letter. We encourage patients to not eat whilst in the waiting room and that you have brushed your teeth just before your appointment. The dentist will advise you about eating and drinking after dental treatment, as this will be dependent on what you have done.
What do I do if I cannot attend my appointment, or miss it?
Please contact us as soon as possible if you know you will not be able to attend your appointment. Demand for appointments is high and we could then offer this place to someone else and re-schedule you for another time. If you do not let us know and not attend, we have limitations on how often a patient can miss appointments before we remove you from our patient list and you will need to re-refer back into us again if treatment is still required.
Can I leave a review of my experience?
Absolutely! We welcome patient feedback and review this monthly to help make improvements to our service and celebrate positive responses. You can complete a patient feedback form whilst on site, or you can share your experience with us via: View – CommunityTrusts – iWantGreatCare – remember to type in service code: 2120.